Communities Are Built on Communication.
Both homeowners and board members should feel confident in their community management company. By providing the board with insight into financial details and handling oversight of community issues, everyone can return to fully enjoying their community.
Step 1: Onboard
At PMI we transition over 20,000 properties each year. We understand the pain board members face when changing management. From financial documents to association funds, we facilitate a transparent transition to get you set up without missing a beat. Part of this process includes sending out an Introductory Welcome Packet to all owners within the association to keep them informed of the change in management. We’ve found this leads to an even smoother transition as we keep your homeowners informed.
Step 2: Manage
Proper communication and transparency is key to association property management. On a monthly basis, there are many tasks that need to be performed by both the management firm and the board of directors; financial management, compliance inspections, board meetings, work orders, and more. By providing the board with insight into financial details and handling oversight of community issues, we are here to support you in the day to day tasks.
Step 3: Survey
One of the greatest things we’ve learned as a community management company is that keeping a healthy relationship with the board (and the association) starts with good communication. To enhance our communication and, ultimately, our relationship, with you as our client, we send an anonymous Board Member Survey to each board member and a separate Homeowner Survey to each homeowner. The purpose of this survey is to keep in touch with our clients and make sure they are satisfied with our services.
We know that homeowner satisfaction is a part of YOUR satisfaction, so we like to get their input as well. We have found that as issues arise through this survey process we are able to address the issues, correct them, and maintain good relationships with our clients. It’s important to us that homeowners and board members alike feel confident in their management company. As a member of the board we will share the results of these surveys with you.
Step 4: Review
Part of the review step in the Brand Promise is to follow up with the items found in the survey and make sure that the board and PMI are on the same page. We also like to have an Annual Review meeting where we can review the contract, discuss outstanding items, review completed tasks and make sure that your satisfaction and expectations are met. Transition is hard for both the management company and the board. As we continue to hold these review meetings, we’ve found that our clients maintain their business with us saving them time, money, stress, and the effort of having to switch management companies.